if a manufacturer provides goods which do not meet EU ( or whatever safety) requirements/directives, i.e. they cannot provide the relevent safety certification, as a consumer can i reject the item on grounds of safety?
Answers:
If the goods are not EU certified (it's that little CE number on items that you see) it's not lawful to sell it in the EU.
But there is no legal obligation on the manufacturer to provide you with the certification - whether they do so voluntarily is another matter.
You can reject ANY goods (certified or not) on the grounds of safety if they are unfit, or not of merchantable quality or defective. (see Sale of Goods and and Consumer Protection Act)
The presence or absence of the certificate neither assists nor hampers the exercise of that right.
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yeah, for a full refund.
if they refuse then go to Trading Standards
Pobably but I have found the trading standards agency helpful in the past and they can advise where you stand leagally.
Friday, July 10, 2009
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